Complaints

Should you have any cause for complaint about our services please raise your dissatisfaction in the first instance with the person who handles your account. Alternatively, you may submit a complaint through either following channels:

• by email to complaints@grassavoye.ae; or
• by telephone at +971 2 4451170; or
• on our website by filling complaints form available on this page; or
• personally, at our premises in Abu Dhabi at Office 101, First Floor, Sheikh Rashid Bin Saeed Street, Al Karamah,P.O. Box 130667, Abu Dhabi, United Arab Emirates or in Dubai at Bay Square, Building 12, 5th Floor, Office 503, Business Bay, P.O. Box 212979, Dubai, UAE.

We will acknowledge your complaint within two working days of receipt. We will then advise you of the person dealing with it. We will endeavor to resolve the complaint and to fully revert back to you within ten working days. If we are unable to respond within the said timeframe, we will contact you to advise of the estimated time for resolving your complaint.

Should you not be happy with our response you have the right to take your complaint to either of the regulators listed below.