Complaints Process:
Should you have any cause for complaint about our services please raise your dissatisfaction in the first instance with the person who handles your account.
Alternatively, you may submit a complaint through either following channels:
Should you not be happy with our response you have the right to take your complaint to either of the regulators listed below.
- by email to complaints@grassavoye.ae; or
- by telephone at +971 2 4451170; or
- on our website by filling complaints form available on this page; or
- personally, at our premises in Abu Dhabi at Office 101, First Floor, Sheikh Rashid Bin Saeed Street, Al Karamah,P.O. Box 130667, Abu Dhabi, United Arab Emirates or in Dubai at Bay Square, Building 12, 5th Floor, Office 503, Business Bay, P.O. Box 212979, Dubai, UAE.
Should you not be happy with our response you have the right to take your complaint to either of the regulators listed below.