Gras Savoye Gulf Insurance Broker LLC
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Complaints

Gras Savoye Gulf Insurance Broker LLCComplaints

Complaints Process: 

Should you have any cause for complaint about our services please raise your dissatisfaction in the first instance with the person who handles your account. Alternatively, you may submit a complaint through either following channels:
  • by email to complaints@grassavoye.ae; or
  • by telephone at +971 2 4451170; or
  • on our website by filling complaints form available on this page; or
  • personally, at our premises in Abu Dhabi at Office 101, First Floor, Sheikh Rashid Bin Saeed Street, Al Karamah,P.O. Box 130667, Abu Dhabi, United Arab Emirates or in Dubai at Bay Square, Building 12, 5th Floor, Office 503, Business Bay, P.O. Box 212979, Dubai, UAE.
We will acknowledge your complaint within two working days of receipt. We will then advise you of the person dealing with it. We will endeavor to resolve the complaint and to fully revert back to you within ten working days. If we are unable to respond within the said timeframe, we will contact you to advise of the estimated time for resolving your complaint.

Should you not be happy with our response you have the right to take your complaint to either of the regulators listed below.

Submit your complaint

Type Of Insurance
Category of Complaint

Gras Savoye Gulf Complaints Flow Chart

Regulators Complaints Link:

                                     

© 2022 Gras Savoye Gulf Insurance Broker LLC. CBUAE Reg no 243.
Real Estate & Hospitality

Real estate is a business in which extraordinary judgment and skills are required to optimize the returns on investment. Timing is critical and the risks to long-term value creation are considerable.

The hotel and hospitality industry is not generally associated with major environmental risks.

However, loss trends demonstrate that the industry faces a number of environmental exposures and related liabilities that are typically excluded under General Liability and Property insurance programs.

For example, many brownfield sites are being redeveloped by the hotel, leisure and hospitality industry, and many of these sites have been contaminated as a result of past industrial uses.

The most pressing concern is the potential for bodily injury claims from hotel guests or retail tenants in a hotel or leisure facility.

Oil & GAZ

The challenges faced by the oil & gas industry, in relation to the decommissioning of offshore platforms, once again offers the insurance industry the opportunity to respond to an emerging risk category. Worldwide, many oil & gas fields are reaching the end of their productive life. In the years ahead, a significant number of offshore platforms and associated property will be decommissioned.

Increasingly, legislation requires the dismantling and removal of such decommissioned properties. the Willis Oil, Gas and Chemicals team comprises over 190 experts including transactional, technical, claims, wording and engineering specialists operating all over the world. They provide a complete risk management, risk transfer and in-house claims service, built around a deep understanding of all aspects of the industry.

Transport & marine

Over the past 20 years globalization has intensified the exchange of good around the world.

Viewed positively this meant sharing wealth and prosperity. But the great growth of internal trade brings also new threat for corporate and new responsibility for each actor. The role of the freight forwarder is to make arrangements which enable goods to travel from seller to buyer. This often involves a journey of several thousand miles, using more than one mode of transport.

When a freight forwarder is entrusted with someone else’s goods, they become legally responsible for taking all the necessary steps to protect and preserve that consignment. This means the forwarder is liable to the owner for any subsequent damage or loss. But on the other hand, as a shipper you must know that the liability of the carrier is limited by international convention, at Willis we can provide you a “door to door” insurance program for your shipment.

Consulting & legal services

Risk management in the consulting firm can be challenging simply because most of your clients rely on the services you provide to them. Thus, in order to maintain healthy relations with your clients you need to make sure that your liability is well covered.

It’s important to assess your risk and consider coverage, because as an independent, you don’t have the financial resources of a big company to back you up in the event of a client lawsuit.

Also, more companies have recently begun requiring independent contractors to carry liability insurance when working on a project for them.

Retail

 

Whether you are a wholesaler or an organization in the food and beverage industry, the continuity of your activities implies several risks.

From product contamination to stock handling risk, your organizations regularly face challenging risks that might threaten your brand market and your reputation.

Logistics & Marine

Real estate is a business in which extraordinary judgment and skills are required to optimize the returns on investment. Timing is critical and the risks to long-term value creation are considerable. The hotel and hospitality industry is not generally associated with major environmental risks. However, loss trends demonstrate that the industry faces a number of environmental exposures and related liabilities that are typically excluded under General Liability and Property insurance programs. For example, many brownfield sites are being redeveloped by the hotel, leisure and hospitality industry, and many of these sites have been contaminated as a result of past industrial uses. The most pressing concern is the potential for bodily injury claims from hotel guests or retail tenants in a hotel or leisure facility.

Medical & Health

Health care reimbursement models are changing rapidly.

More physicians are employed by hospitals today than ever before.

Construction of all types of health care facilities is at an historic high.

Obstetric and pediatric health care professional liability risks are the most volatile and must be aggressively managed. Reimbursement cuts potentially affect staffing, risk management, and patient safety.

Electronic medical records should improve patient care but may adversely affect the defensibility of litigation. We help you creatively finance and manage health care risk.

Financial Institutions

Risk transfer and insurance advice for financial organizations, either nationally or internationally, is as varied as the economies and insurance-buying profile of the countries involved.

Products to protect financial organizations are closely allied to the banking and legal infrastructure in each country and the ability of local markets to respond to these developments. Whether you are an investment banks, savings banks, fund managers, stockbrokers or insurance companies we can help you to manage your risk.

Construction

Global trends are reshaping the construction landscape and the risk dynamic that the industry faces.

Urbanization, emerging cities and economies, new technologies, labor demand, climate change and access to project capital are just a few of the factors that have shifted the construction landscape and, with it, the approach to managing risk. Traditional methods of handling the myriad of exposures the sector faces have given way to a far more consultative approach.

Our team of construction experts and risk professionals from around the globe has seen this change as a catalyst for innovation and the expansion of the spectrum of risk solutions. We look beyond core industry risks to meet the wider exposures of the global construction business.

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